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‎05-12-2017 11:49 AM

HP Recommended
Product: HP All In One - 22- b235 - qe
Operating System: Microsoft Windows 10 (64-bit)

I recently purchased a Windows 10 computer. I had made a backup of all my desired files on my Windows Vista computer and attempted to restore the files to my new Windows 10 computer. I used a DVD for the backup and I used the Backup and Restore (Windows 7) on the Windows 10 computer (I couldn't see any other way to restore the backup :smileysad:). Apparently, the backup did not restore properly. Here are the problems I have:

 

*When I tried to restore my Microsoft Office Home 2007 files to Windows 10 (I recently bought the Microsoft Office Home 2016 version which was downloaded to my new computer), the folders showed up in the Downloads section of File Explorer but most of the folders were empty and some folders only had a few files in them but not all the files.

 

*Some of my PDF files from Adobe Acrobat Reader were downloaded, but some were not.

 

Could someone explain to me what I did wrong AND how I can restore all the files from my DVD disk to the Windows 10 computer?

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-12-2017 12:19 PM

HP Recommended

@Margo1,

What your doing, using the backup and restore program within Vista created files that were linked to the Vista machine. That is why the file base became "lost in translation".

Although somewhat laborous, the cheaper way is to copy the data files to a USB drive.  Then copy the files to the new computer.  Another way would be a USB 3.0  external HD bay/enclosure.  That way you only made 1 step to copy.

If the old HD is SATA, I would use this adapter enclosure.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

View solution in original post

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3 REPLIES 3

‎05-12-2017 12:19 PM

HP Recommended

@Margo1,

What your doing, using the backup and restore program within Vista created files that were linked to the Vista machine. That is why the file base became "lost in translation".

Although somewhat laborous, the cheaper way is to copy the data files to a USB drive.  Then copy the files to the new computer.  Another way would be a USB 3.0  external HD bay/enclosure.  That way you only made 1 step to copy.

If the old HD is SATA, I would use this adapter enclosure.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No

‎05-12-2017 01:57 PM

HP Recommended

Thank you for your reply. I have no experience with a USB 3.0  external HD bay/enclosure, so this is interesting information.

 

I, however, would like to ask you if I would have the same problem with a Plugable USB Windows Transfer Cable like I had when I was trying to restore Windows Vista personal backup files to a Windows 10 computer. The company that sells this cable informed me that I would be able to move my files from a Windows Vista computer to a Windows 10 computer. Is this true?

 

Thank you.

Was this reply helpful? Yes No

‎05-12-2017 02:38 PM

HP Recommended

@Margo1,

I have 2 of those type Easy Transfer cables.  Neither works with 10

Mine are made by "Bxxxxx".

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No
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