Return label needed for defective part

[Vulh]

Is there a way to contact support if issue is not in canned options in support section?

[Echo_Lake · Accepted solution]

@Vulh

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Did you receive service order packaging material in order to ship defective part?
• What seems to be the exact issue with your HP Product today?  

Generally return labels will be included in service packaging box, which will be shipped in order to pickup computer in for repair. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how to contact HP support.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Vulh]

Thank you everyone.  I did find the label stuck to and hidden under other paperwork.  It is nice to have this community to get answers when the canned questions don't help.

[Echo_Lake]

@Vulh

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Have a nice day ahead.