Reversed Mouse Action

[Sissy1961]

Just got a wireless keyboard & mouse 300.  The keyboard works as it should but the mouse actions are reversed...e.g. have to move cursor up to go down and right to go left.  Can this be fixed???

[Alden4]

Hi @Sissy1961,

Welcome to the HP support community.

Please help us with your HP unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support 

[Sissy1961]

The product # is 3ML04AA   The serial # is 7CH42227XP

[Alden4]

Hi @Sissy1961,
 

Thank you for your response,

Yes, the reversed mouse action for your HP Wireless Keyboard & Mouse 300 can be fixed by adjusting the settings on your computer. Here’s how you can resolve the issue.

For Windows:

Access Mouse Settings:

• Press Windows + I to open the Settings menu.
• Navigate to Devices > Mouse.

Adjust Pointer Settings:

• Look for the option Reverse Scrolling Direction or any setting related to pointer movement (this option may not appear in all devices).
• If you don’t see this setting, proceed to the next step.

Check Orientation in Mouse Software:

• If your HP mouse uses custom software (like HP Mouse Control or HP Accessory Center), open it and look for an option to correct the movement direction.
• If you do not have this software, you can download it from HP's official support page for your product.

Reset Driver:

• Press Windows + X and select Device Manager.
• Expand Mice and other pointing devices.
• Right-click your HP Wireless Mouse and select Uninstall Device.
• Restart your computer, and the system will reinstall the driver automatically.

For macOS:

Check Mouse Preferences:

• Go to System Settings > Mouse.
• Ensure the Scroll Direction: Natural is set according to your preference.

Update or Reset Settings:

• If the issue persists, try disconnecting and reconnecting the mouse. Pair it again through Bluetooth or the USB receiver.

Check Accessibility Settings:

• Go to System Settings > Accessibility > Pointer Control.
• Look for any settings related to pointer speed or direction and reset them.

[Alden4]

Additional Steps:

Re-Pair the Device:

• Disconnect the USB receiver and turn off the mouse.
• Reconnect the receiver and turn the mouse back on to re-establish the connection.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Sissy1961]

Hello,  I've tried all suggested fixes but nothing has worked.  Any additional suggestions?  Do believe the mouse is truly defective.  Any way I can just get a replacement?  Very frustrating!!!

[Alden4]

Hi @Sissy1961,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support