SAMSUNG MZ7TE256HMHP-000H1, firmware update for 860-002nc wanted

[Michal90]

Dear support,

I own desktop 860-002nc, P/N P4S57EA#BCM with originally installed SSD SAMSUNG MZ7TE256HMHP-000H1 (known as PM851). Used type of MLC/HW (same as used in EVO 840) has known performance issues. I struggle to get decent write speeds at the moment (it vary from 120 to 240MB/S at the best, sometimes benchmark shows only ~70MB/S (slower that installed HDD), but Samsung specs promise up to 430MB/s per write (for this type of MLC)). System was already restored using original HP restore partition – issue remains. As issue was already fixed on Samsung side for this MLC (also other OEM builders has already released new firmware) could kindly HP provide fixed firmware for the SSD drive, please? Or could HP allow using 3rd software to upgrade the firmware? Thanks in advance.

Desktop system:

Product: 860-002nc

Model: P4S57EA#BCM

OS: Ms Windows 10 64bit Home, CZ, OEM, updated

AV: Microsoft Defender (disabled during tests)

Drivers: OEM installed + updates from HP Support assistant

Mainboard: 2B4B, rev 1.04

BIOS: A0.57

Affected installed SSD:

Model: SAMSUNG MZ7TE256HMHP-000H1

Samsung MI for OEM builders: PM851

Firmware: EXT09H0Q

Useful links:

http://www.samsung.com/us/business/oem-solutions/pdfs/PM851-SSD-ProdOverview.pdf

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Samsung-MZ7TE256HMHP-000H1-aka...

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/ATTENTION-Samsung-MZ7TE256HMHP-...

Screenshot of the issue:

Michal

[Big_Dave]

Hi,

You will need to contact HP Support but that might be fruitless since your PC is two years old and outside of the warranty period.  However, I would do so anyway in case HP has made exceptions for this particular performance issue.

I'll ask HP to look into your issue.

[Michal90 · Accepted solution]

Solved by SSD replacement done by HP. ATTO shows also better results.