SSD M2

[max62ita]

Hello, I have the Desktop  Pavilion 570-p031nl with the motherboard Willow2, which has an open slot for 1 SSD socket M.2 - 3, key M. To upgrade the system I bought a Kingston M2 SSD SA400M8/120G but it doesn't recognize by the BIOS and obviously by Windows 10. Of course, I don't know if I have to do something special on the BIOS or maybe the module is not the right one for my system (but unfortunately on the specifications of the motherboard it wasn't described more than the basic information). Is there anybody who can help me to understand? I thank you in advance and Happy New Year to all HP Community

[Grzwacz]

Greetings,

Welcome to the forum.

I am not a HP employee.

HP usually only supports PCIe protocol on most consumer motherboards.

The SA400M8 is a SATA 3.0 drive (Link).

You need an M.2 PCIe 3x4 drive.

Regards

[max62ita]

First of all, let me thank you for your kind answer and please I am sorry if I am writing something wrong. But on the desktop specifications and in particular, on the motherboard Willow2 says that it has 3 expansion slots of which 1 is M.2 socket 3, key M (https://support.hp.com/us-en/product/hp-pavilion-570-p000-desktop-pc-series/13823514/model/16139531/...) and there it wasn't other information about the SSD. Now I understand why the system is not accepting the additional module and I wasted my money on it.

Well, nothing to do with the Kingston SSD... 

I thank you very very much for your help and I wish you Happy New Year!

Max

[Grzwacz · Accepted solution]

Hi Max62ita,

You're very welcome.

Happy New Year!

Contact Kingston. Explain your situation.

Kingston may exchange the SATA drive with a PCIe drive.

Regards