SSD full memory problems

[alank0210]

C; Drive is 512GB SSD - D drive: 2TB HDD Continually being told C; drive is full despite all settings set to 😧 HDD drive. Windows updates will not install. Documents will not save. Have record of 10+ ref: numbers for support, I have allowed remote access on every occasion and have had 'we will call you back' never happened, to fixes that have lasted a week or so and then problem is back. I am classified as a key worker remote from home but have a £2k piece of junk that is incapable of performing the task for which it is manufactured. Any advice welcome because currently this is 'not fit for purpose' [content removed]. Please only post solutions. Many thanks

[wb2001]

@alank0210,

You need to physically move those files from the C drive, then reset the destinations, as explained:

https://www.howtogeek.com/245706/how-to-change-the-default-hard-drive-for-saving-documents-and-apps-...

[alank0210]

Hi, thanks for suggestion.

It mirrors suggestions already made and have not provided a solution as problem continually re-occurs.

I already have HP machines with twin drives which has never had this problem, extremely smooth transition between drives.

Have given remote access on 9 occasions to HP support, they either empty the C: drive and tell me it’s sorted or on a couple of occasions have compiled files and told me they will ring me back (has not yet happened).

The problem pops back up within a week or so rendering the computer useless as it will not spool files to printer or any other actions.

On one call I had 4 different operators 1 in USA, Tunisia, and 2 in Romania.

The machine is not as defined by statute ‘fit for purpose’ and I am now taking action on that basis.

Many thanks for your input it really is appreciated. 

Take care and please stay safe.

[alank0210]

Thanks for the reply, as mentioned I have already gone through numerous processes including the 'howtogeek', HP Support have changed the destination to the D drive on numerous occasions and problem re-occurs weekly.

I have been waiting over a week for the third time for a phone call back from HP Support.

The machine will not reset to factory default.

My home network of 3 computers and 2 printers are all HP, after this shambles that situation will be remedied.

They have left me hanging out to dry with a £2k piece of junk.

Thanks for your time