cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
RobertoMuller
New member
3 2 0 0
Message 1 of 6
978
Flag Post

SSD installation on a HP Prodesk 400 G7

HP Recommended
HP Prodesk 400 G7
Microsoft Windows 10 (64-bit)

Recently bought an HP Prodesk 400 G7 and installed an additional Crucial 240Gb SSD to expand storage.

My problem is that the new SSD is not shown on Windows Explorer or even in the Device Manager.

I had a look at the BIOS configuration but couldn't find anything there as well.

 

Does anyone can say what I may be missing to be able to use my SSD?

 

Thanks

Roberto

5 REPLIES 5
itsmyname
Level 9
5,033 4,948 232 647
Message 2 of 6
Flag Post
HP Recommended
  1. Hold down the Windows "start" key on your keyboard.
  2. Type one "r".
  3. Release both keys.
  4. Into the window that opens, type: diskmgmt.msc
  5. Press Enter to open a new window.

Does the SSD show up as an "uninitialized" device?

 

 

Was this reply helpful? Yes No
Antoine_F
Level 3
58 55 3 9
Message 3 of 6
Flag Post
HP Recommended

Hi RobertoMuller

 

Itsmyname is right. When you buy a new hard drive it haven't been initialized yet. Opening Disk Manager should prompt you to initialized it. Then you'll be able to format it which operation will give it a letter and you'll be then able to use it through My PC.

System and network administrator since 2004. Sometimes I help you, sometimes you help me. If my answer helped you, feel free to thumb up 🙂
Was this reply helpful? Yes No
RobertoMuller
Author
New member
3 2 0 0
Message 4 of 6
Flag Post
HP Recommended

Hi Itsmyname, thanks for the reply.

Unfortunately the SSD doesn't show there.

I haven't mention before, but this SSD was installed (and working) in another desktop before.

I just took it from the old machine and installed on my new HP Prodesk.

Any ideas? Thanks

 

 

Was this reply helpful? Yes No
RobertoMuller
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Hi Itsmyname, thanks for the reply.

Unfortunately the SSD doesn't show there.

I haven't mention before, but this SSD was installed (and working) in another desktop before.

I just took it from the old machine and installed on my new HP Prodesk.

Any ideas? Thanks

Was this reply helpful? Yes No
itsmyname
Level 9
5,033 4,948 232 647
Message 6 of 6
Flag Post
HP Recommended

> Any ideas?

 

1. Try a different SATA cable.

 

2. Can you return the SSD to the old computer, to see if it is detected on that system, during BIOS SETUP?

 

3. Can you temporarily connect the SSD to some other computer, to see if it can be detected?

 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation