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Flag Post

SSM: "possible updates" empty

HP Recommended
EliteDesk 800 G2
Microsoft Windows 10 (64-bit)

Hi,

A while after deploying some HP desktops I now want to make sure all the BIOS/firmware updates are applied. HP's SSM tool seems really simple, but when running a report, the 'Possible Updates' are blank. I know updates are available as the BIOS version shown in the same report is outdated. This is happening on all my HP models.

I have

  1. Downloaded the latest driver pack for the relevant HP models (and relevant OS version) from  https://ftp.hp.com/pub/caps-softpaq/cmit/HP_Driverpack_Matrix_x64.html
  2. Copied the drive pack exe to my SSM repository folder
  3. Run SSM in Admin-mode and updated the database (the CVA file is generated)
  4. Deployed on HP desktop using \\server\share\ssm.exe \\server\share /accept /noreboot /report /runonce

The resultant log file shows all the device info (current BIOS firmware, BIOS release date, asset tag, OS, language, etc) and a huge list of 'Detected Devices'.

Where am I going wrong? Output of debug switch here 

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