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- SSM: "possible updates" empty

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09-29-2020 11:01 AM
Product: EliteDesk 800 G2
Operating System: Microsoft Windows 10 (64-bit)
Hi,
A while after deploying some HP desktops I now want to make sure all the BIOS/firmware updates are applied. HP's SSM tool seems really simple, but when running a report, the 'Possible Updates' are blank. I know updates are available as the BIOS version shown in the same report is outdated. This is happening on all my HP models.
I have
- Downloaded the latest driver pack for the relevant HP models (and relevant OS version) from https://ftp.hp.com/pub/caps-softpaq/cmit/HP_Driverpack_Matrix_x64.html
- Copied the drive pack exe to my SSM repository folder
- Run SSM in Admin-mode and updated the database (the CVA file is generated)
- Deployed on HP desktop using \\server\share\ssm.exe \\server\share /accept /noreboot /report /runonce
The resultant log file shows all the device info (current BIOS firmware, BIOS release date, asset tag, OS, language, etc) and a huge list of 'Detected Devices'.
Where am I going wrong? Output of debug switch here

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