Samsung 990 pro ssd compatability

[Grok8408]

Just put a new Samsung 990 pro in my pavilion gaming pc (TG01-2003w) but it kept intermittently crashing.  I thought it would be compatible, but maybe I'm missing something?  My understanding is the ssd port in my machine should be pci 3 which should work with the 990 pro.  Had to throw my old ssd back in as this is the only pc I have, but was hoping someone could shed some light if there's something I'm overlooking.  Thanks.

[Bill_To · Accepted solution]

Greetings @Grok8408 

Welcome to the HP Forum.

The 990 should be compatible with your PC.

But I've seen some HP PCs completely fail to detect Samsung NVME SSDs. And the PC will not POST when a Samsung SSD is the system drive.

The system turns on, fans spin, and you see PC tower LED activity but there is: no keyboard function and no video out.

Did you clone the existing operating system image from the HP installed SSD to the Samsung SSD or did you do a clean Windows installation?

Maybe you have a faulty Samsung SSD.

If possible, try the Samsung drive in a different PC to check stability.

Regards

[Grok8408]

Thanks for the reply.  I did a clean windows 11 install.  Made it through installation ok.  Was able to restart and launch windows from the new drive, but once I get into windows would just randomly a) crash and reboot or b) freeze up forcing me to hard reboot.  Unfortunately I don't have another machine here to test it on.  Thinking I'll probably just try to return it.  

Thanks again for the reply, much appreciated.

[Bill_To]

Greetings @Grok8408 

My pleasure.

You could try downloading and running Crystal disk Info (CDI) if the system does not crash before you can check the 990.

CDI might show some fatal drive errors which could confirm you have a bad SSD.

Return the drive. Try a a different drive.

Clone the OS from the HP factory drive to the new drive to see how this goes.

The same symptom using a new drive would suggest something else is causing system instability.

Regards