Screen goes black when switched to HDR

[bobbyjonesss]

So everytime i go to switch to HDR using my Transcend 32 monitor, the screen goes black and goes to sleep. But, if i restart the monitor, it works? 

I have completely reinstalled all firmware and updated everything on the monitor, tried 5 different cords that were all VESA certified. I do not get it. Is the monitor just not recognizing the handover? for $1500, thats quite pathetic and HP needs to figure this out or continue to be a joke amongst PC enthusiasts. 

[Hawks_Eye]

Hi @bobbyjonesss 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

When your OMEN Transcend 32 monitor goes to sleep or displays a black screen when switching to HDR mode, there are a few potential causes and solutions to consider. Follow these steps to troubleshoot the issue:

Potential Causes:

1. Incompatibility with HDR Metadata: Sometimes, the monitor may not correctly interpret the HDR signal from the connected device.
2. Cable and Connection Issues: Ensure that the cables you are using are properly compatible and connected.
3. Monitor Settings: Incorrect monitor settings can also lead to issues when switching to HDR.

Steps to Troubleshoot:

Verify HDR Settings:

• Make sure that HDR is enabled both on your monitor and your connected device.
• On Windows 11, go to Settings > System > Display, and under HDR, ensure it is turned on.

Check Cable Connections:

• Ensure that you are using VESA certified cables.
• Confirm that the cables are connected properly to the HDMI 2.1 ports or DisplayPort.

Restart the Monitor:

• As you mentioned, restarting the monitor resolves the issue temporarily. Try toggling HDR off and on again in the monitor settings.

Update Firmware and Drivers:

• Ensure that both the monitor firmware and the graphic drivers on your computer are up to date.

Reset Monitor Settings:

• Access the monitor's On Screen Display (OSD) menu and navigate to reset settings.

Check for Over-Scaled Resolution Settings:

• Make sure that the resolution and refresh rate settings are appropriate and supported by HDR.

Enabling HDR Manually:

In some cases, manually enabling HDR on the monitor when the content does not automatically signal it may help. Follow these steps:

• Open the OSD by pressing the joystick on the back of the monitor.
• Navigate to HDR settings and select “HDR On” manually.

For more information, you can visit the HP Product Content Browser or the HP support page to find relevant firmware updates and other troubleshooting tips.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[bobbyjonesss]

Yea as i said in my post, I have tried all of that. 

When the screen goes black, I turn the monitor off then on and it works on HDR. It is clearly a problem with the monitor's firmware or hardware. 

[Hawks_Eye]

@bobbyjonesss 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye