Serial Number invalid in m120 Mouse

[Saravanan0712]

Hi, I have a mouse which i have been using from few months. Today  the mouse was not working properly and single Click creating multiple tabs . I have gone through the troubleshooting pages , but the Still  issue was there . 3 years warranty period for this product . So kindly help to get the Warranty replacement .

[Garp_senchau]

@Saravanan0712, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I’m sorry to hear that it is malfunctioning and causing inconvenience.

Based on your description, it sounds like there might be an issue with the mouse's internal mechanism, which could be covered under the 3-year warranty. Here’s what we recommend:

Steps to Resolve the Issue:

Try a Different USB Port/Computer:

To rule out any software or port-related issues, please try connecting the mouse to a different USB port on your computer or test it on a different device. If the problem persists, it is likely hardware-related.

Check for Driver/Software Updates:

Ensure that your mouse drivers are up to date. You can visit the HP Support Website to download the latest driver for your mouse model.

Test on Another Operating System:

If possible, test the mouse on a different operating system (e.g., if you’re using Windows, try macOS or vice versa). This can help verify whether the issue is software or hardware-related.

If the steps mentioned above do not resolve the issue with your mouse, you will need to visit an HP authorized service center for repair or replacement options.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Saravanan0712]

I have already done this step. 

Is there any other option for warranty check or warranty replacement 

[Kuroi_Kenshi]

Hi @Saravanan0712,

Welcome to the HP Support Community! 

We're here to help you tackle that hardware failure/malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

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We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,