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Can I please get help with this. My laptop short dst failed 

 

Failure ID: PUQDXK-ARU9G1-XD7V4K-60UJ03

Product ID: 51N54EA#ACQ

 

How do I fix this ?

1 REPLY 1
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The test found a problem with your hard drive and it may need to be replaced. If possible, back up your personal files to a flash drive or external hard drive as soon as you can.

 

Unless I am mistaken, you have a 500gb HDD and possibly windows can repair it.

 

Can you boot into windows? Try to repair the drive

BeemerBiker_0-1780587057381.png

 

if problem repairing then replace

I recommend any of the 2.5 inch such as Western Digital or Sandisk as both use the Acronis cloning software

https://www.westerndigital.com/products/internal-drives/wd-blue-sa510-sata-2-5-ssd?sku=WDS200T3B0A

 


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