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‎07-29-2020 04:22 PM

HP Recommended
Product: Pavilion Desktop 570-p017c
Operating System: Microsoft Windows 10 (64-bit)

Short Drive self-test on my Pavilion Desktop 570-p017c failed. It recommended me to replace my hard drive.

Error code: 9G9UXW-912A6K-XD4CQK-60VJ13

Can you please point me to the instructions on doing this?

1. What hard drive do I need?

2. Where can I find step by step instructions on how to replace the hard drive?

3. Steps to reinstall Windows after replacing hard drive.

 

My PC is running okay right now (though slow when I start it up) and my files are backed up to external drive and/or cloud.

 

Thanks.

3 REPLIES 3

‎07-29-2020 06:19 PM - edited ‎07-29-2020 06:20 PM

HP Recommended

@goseecal,

You can download the WIN 10 onto USB3.0 thumb drive.  I prefer a 16GB.  Click Download tool now for the file. Then copy it to the USB thumb drive. Follow instructions for WIN 10 install on another PC.

How to remove, Upgrade and Service manual  to replace the hard drive. Suggest a WD Black 1TB.

1) Boot from the USB device.

2) Let WIN 10 format the drive. DO not pre-format the drive.

3) Have an internet connection. PC will auto activate.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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‎07-29-2020 08:11 PM

HP Recommended

Thank you. The diagrams in the manual are not that clear. Is there a video that walks you through the steps? Thanks.

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‎08-07-2020 11:03 PM

HP Recommended

I have burned Win 10 to a DVD. Will I have an option to boot from the DVD? What are the steps? Thanks.

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