• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked

‎10-01-2021 03:40 AM

HP Recommended
Product: Envy 32 AIO
Operating System: Microsoft Windows 10 (64-bit)

Hi community, first question here. My D2 external drive goes into sleep mode after about 30 sec. Within my energy settings there is no option to adjust power settings for hard drives. Working with Envy 32 All in One pc. Any suggestions? Thanks!

Category:
3 REPLIES 3

‎10-01-2021 08:11 PM

HP Recommended

@JerEnvy , welcome to the Community.

 

I believe that you would get better support if you go to Lacie's "Support" website.   They are the experts on their products.  You may want to see if they have any updated software for your drive.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No

‎10-02-2021 09:33 AM

HP Recommended

Thanks!

 

And yes indeed I am already in a chat with Lacie support, waiting for answers. Going to check if I can find anything extra on their support page.

Was this reply helpful? Yes No

‎10-02-2021 04:30 PM

HP Recommended

You are very welcome, @JerEnvy!

 

They should be able to help you solve your problem.  I believe it is software related.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.