Storage Test Faulre

[rvh40]

I bought a new AIO last week.

I ran the HP Support Assistant program and then I ran the Component Tests -- both the Short Drive Self-Test and the Long Drive Self-Test.

Both tests FAILED, almost immediately, with a note "Please Use the Failure ID code above when contacting HP Support".

There is no Failure ID code -- there is only a hyphen in the boax for FAILURE ID.

[old_geekster · Accepted solution]

@rvh40, welcome to the forum.

It sounds like you have a failed hard drive.  This doesn't happen very often, but it can happen.  You should contact HP Customer Support for help or contact the seller if you didn't buy it direct from HP.

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

[rvh40]

I took it back to the vendor and swapped it for another.

Installing updates all day.

Gonna sleep in a bit and test it when I wake up - see if this HD fails, too.

[old_geekster]

@rvh40, thank you for the follow-up.  Hope this one works for you.