Sudden black border around 4 sides and display issues with monitor

[SeekingHelp5]

I have an HP 2310m monitor and an HP Pavillion p6654y purchased together around 2010. They have been working fine. I turned off my computer and monitor to go out of town for a few days. When I returned home and restarted it things appeared normal for a couple minutes but then my display changed. I now have a black border around all 4 sides of the display, almost an inch wide. All items on my desktop seem to be zoomed in and enlarged. Icons, taskbar and mouse arrow are bigger. Things seem horizontally stretched a little. The visual display on the desktop and all other pages and internet are not as clear. I had not made any setting changes. Various settings, scale and resolution are still on the "recommended" settings on my monitor and computer. My computer also does not seem to be running as efficiently.

I am wondering if a recent system upgrade may have caused this change. I had many upgrades automatically installed recently for Windows 10. I honestly could not tell you if I have been running on Windows 10 vs Windows 8....I thought 8? I found a post on HP support regarding a black border for this monitor but my computer does not have NVIDIA or Catalyst control options as described when you right click on the desktop. (I do know know that these even are)

If anyone is able to point me in the direction of a fix it would be greatly appreciated. I am not the most computer savvy but am ususally able to follow steps or trial and error until I figure it out. This one however has me stumped.

Thank you.

[GroovyGal]

I'm having the same problem ... which didn't exist last week! Same exact monitor with an HP Pavilion p6000 series desktop. I also don't have the Catalyst Control Center ... and there doesn't seem to be a way to download the software on the (now) AMD website. My system says the display drivers for both the monitor and video card (ATI Radeon HD 4200) are up-to-date. The Device Manager shows the ATI Radeon driver as being installed, but when I click on "Display adapter properties" in Display Settings, it suggests that the pop-up box suggests that the adapter type is "Microsoft Basic Display Driver." Basically, I should be able to get the full 1920x1080 resolution, but the Display Settings wil not give me that option. Instead, the highest res it lets me choose is 1280x1024 and I have a black border around my desktop view. Please HP, give us a fix! Or ... talk Microsoft into an update that will fix this. Thanks!

PS - my monitor is connected with a DVI cable. I tried using a VGA cable instead, but that didn't work. In fact, the monitor would not recognize it (might be a bad cable, even though it had never been used before). I don't have an HDMI option on my desktop. 

Cheri 

[Chimney_83]

Welcome to HP Forums @SeekingHelp5,

Thanks for the post. 

I understand that you are facing an issue with the monitor where the display is not covering the whole screen, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

The issue you are facing could be an issue with the monitor settings or the display adapter settings on your computer. 

Request you refer to this HP Article which explains the OSD options available on your monitor. 

Perform a factory reset using the button on your monitor and if the issue is with the monitor the factory reset would resolve the issue you are facing. 

If the issue persists, uninstall the display adapter from the device manager on your computer and restart your computer. 

When you restart your computer a generic driver would be installed and then you can install the driver back using HP Support Assistant. 

Let me know if this helped. 

[Chimney_83]

Greetings @GroovyGal,

Thanks for the post. 

I understand that you are also facing an issue with the monitor where the display is not covering the whole screen, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

The issue you are facing could be an issue with the monitor settings or the display adapter settings on your computer. 

Request you refer to this HP Article which explains the OSD options available on your monitor. 

Perform a factory reset using the button on your monitor and if the issue is with the monitor the factory reset would resolve the issue you are facing. 

Open device manager by doing a right-click on the Windows button, expand display adapters and right-click on the display adapter installed on your computer. 

Rollback the driver. 

If the issue persists, uninstall the display adapter from the device manager on your computer and restart your computer. 

When you restart your computer a generic driver would be installed and then you can install the driver back using HP Support Assistant. 

Let me know if this helped. 

[GroovyGal]

@Chimney_83 - thanks for responding. 

A factory reset on the monitor did not do anything.

The display adapter properties were not accessible by right-clicking on the Windows button, but I was able to get there another way. It did not provide a rollback option (is greyed out).

My device manger says that my display adapter is an "ATI Radeon HD 4200." However, the display adapter properties dialog box said it was using a "Microsoft Basic Display Driver." That is very confusing to me. 

I am quite concerned about uninstalling my display adapter (the ATI one according to the device manager), as I am concerned that I will not have any output to my display after a reboot. Can you offer anything to ease my concern?

Also ... when I click on my current HP Support Assistant, it is telling me I should "Upgrade to the latest version of HP Support Assistant." Should I do this and if so should I do this first?

PS - the only other potential solution I found for this problem is a regedit fix (see link below). But ... as I started to look into that, my regedit tree structure was listing any "DALR6" registry attributes, so that does not appear to be  a solution for my situation. Interesting, because my device manager indicates I am using an "older ATI video card" which is what that fix is for. So confusing!

https://www.infopackets.com/news/9652/how-fix-windows-10-black-border-shrinking-screen

Thank you again and I look forward to hearing back from you!

Cheri

[GroovyGal]

@chimney_83 and @SeekingHelp5

Merry Christmas to me! This problem seems to have self-resolved itself. My hunch all along was that it went amok as a result of a Windows update. So, either Windows pushed out a fix or the ATI folks provided a fix (likely pushed thru an auto Windows or other update). Yippie!!

Hopefully the issue self-resolved for @SeekingHelp5 as well.