Support Options Missing

[WFOREHAND]

I am trying to see if there are any updates for my computer. I enter my Serial Number and Product Number. When I click on Software and Drivers I get the following error message:

"We were unable to retrieve the list of drivers for your product.  Please select the desired operating system and select “Update” to try again."

But when I got to select another OS the only option is Windows 10 (64 bit). That is the OS that came with my PC and I have NOT made any changes only done the Windows Updates. Without HP recognizing my factory installed OS I cannot get a list of updates. What is going on and how can it be fixed?

[Dragon-Fur]

@WFOREHAND 

Not sure - it should work...

Example:

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-550-100-desktop-pc-series/8499648/model...

Using "Detect my detect" can mess up the results in certain circumstances.

Or

Try a different browser

Or

Clear your cache / cookies

?

OK - What's new?

Not really much listed that is "new" - most of the drivers / software are from 2015-2016, of course.

There are a few newer drivers released from 2017 through 2020.

Listed for 2021

Nov 30, 2021

HP PC Hardware Diagnostics UEFI 

Jan 6, 2021

HP Consumer Desktop / Notebook PC ME Firmware Update 

Oct 24, 2021

System Default Settings 

Oddly, though the driver is mentioned for Windows 10, this driver is apparently related to Windows 11:

- Fixes an issue with the color mode on OLED systems running Windows 11. - Fixes an issue where the incorrect version is displayed. NA

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion Desktop - 550-153w 

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[Prométhée]

hi

sorry it s ok for me

But indeed, there may not be much news