Support site does not recognize s/n or p/n of my HP P500 SSD

[biyfv]

I trying to obtain support on my HP P500 external SSD.  It is only 6 months old.  I've entered the s/n and p/n numerous times and the support site does not recognize either one.  I've checked the s/n & p/n many times.  It seems impossible to obtain support if I do not supply a valid s/n or p/n. 

How do I open a case if HP support does not accept my s/n and p/n?

[Repairatrooper]

I have escalated your post to the moderators as they may be able to assist.

[Raj_05]

Hi @biyfv,

Welcome to the HP support community.

Please help us with your HP unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support

[biyfv]

S/N: HASC33350701734

P/N: 7NL53AA#ABC

[Raj_05]

Hi @biyfv,

Thank you for your response, 

It sounds frustrating not being able to access support for your HP Portable SSD P500. Here are some steps you can take to resolve the issue.

Double-Check Serial and Part Numbers:

• Ensure you're entering the serial number (s/n) and part number (p/n) exactly as they appear on the device or packaging. Check for any typos, extra spaces, or incorrect characters.

Verify the Format:

• Sometimes, the format of the numbers can vary (e.g., some might include dashes or other characters). Ensure you're following any specific formatting required by the HP support site.

Use HP Support Assistant:

• Download and install the HP Support Assistant if you haven't already. This tool can help detect your product and may provide support options without needing to enter the s/n or p/n manually. 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support

[biyfv]

Alden4,

  I checked the p/n and s/n numerous times.  They were entered correctly.

  I did download and install the support assistant, but it did not find the USB SSD, possibly because windows can not see it either. 

  I can not find the link to perform a private message.  I included an image of the s/n and p/n of my SSD in an earlier post.  Can you see that image to verify the data I entered.

  I do see several other posts from people who have the same problem of not being able to enter a valid p/n and/or S/n for the HP P500 USB SSD.

[Raj_05]

Hi @biyfv,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support