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‎09-24-2025 01:10 PM

HP Recommended

Hi,

 

How do I fix this

1000121609.jpg

 it is hp elitedesk 705 g4 sff

Boad id 8462 

1000121610.jpg

 

2 REPLIES 2

‎10-15-2025 12:14 PM

HP Recommended

Welcome to HP Support Community, @Addy_dxb 

 

Thank you for posting your query, I will be glad to help you.

 

The issue is related to a system board failure and the only way to fix that is via an HP authorized service center tech, because issue requires the use of a proprietary DMI tool and knowledge of the serial number/product number.

 

Only HP has that tool available as well as the required information to put in the BIOS. 

Considering this device is out of warranty, I suggest you check at the nearest service center using this link for assistance in getting it repaired at a nominal fee: https://support.hp.com/in-en/help/service-center

 

I hope this helps.

 

Take care and have a good day.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎10-15-2025 12:18 PM

HP Recommended

Welcome to HP Support Community, @Addy_dxb 

 

Thank you for posting your query, I will be glad to help you.

 

The issue is related to a system board failure and the only way to fix that is via an HP authorized service center tech, because issue requires the use of a proprietary DMI tool and knowledge of the serial number/product number.

 

Only HP has that tool available as well as the required information to put in the BIOS. 

Considering this device is out of warranty, I suggest you check at the nearest service center using this link for assistance in getting it repaired at a nominal fee: https://support.hp.com/in-en/help/service-center

 

I hope this helps.

 

Take care and have a good day.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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