System doesn't show boot menu after HDD replacement

[EnricoBerga]

I need to replace the old HDD with a brand new SSD, for better performance. I removed the old HDD, plugged-in the new SSD, plugged-in the HP Cloud Recovery USB key and start the system. The system hangs on the POST screen with the message "Premere il tasto ESC per il menu avvio" (Press the ESC key for the boot menu). If I shutdown the system and unplug the HDD the boot menu is available and the BIOS shows no HDD plugged-in, right. If I shutdown the system, remove the HDD, use an USB-to-SATA adapater to plug the SSD, so the system shows the boot menu, the Recovery procedure starts. But when i re-plug-in the SSD on the internal SATA cable the system won't boot. Any help is very appreciated.

BIOS Revision: 8381 vF.51 - Date: 05-Feb-2019

thanks, Enrico

[The_Fossette]

@EnricoBerga,

Welcome to the HP Support Community!

Based on your description it looks like the SSD is not supported on your computer. However, to confirm the same, I would need the product number for your computer.

Follow the steps in the below article to find the product details.

https://support.hp.com/us-en/document/c01492484

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[EnricoBerga]

@The_Fossette,

here the product number of the computer: 2BX89EA#ABZ

thank you for your help.

Cheers

Enrico

[The_Fossette]

@EnricoBerga,

I checked the specifications of your computer and see that the SSD is not supported on the computer.

Please refer to the below link for the motherboard specifications.

https://support.hp.com/in-en/product/hp-24-e000-all-in-one-desktop-pc-series/15776616/model/17218645...

Hope that answers your question.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[EnricoBerga]

@The_Fossette,

I checked the link you provided me, but I didn't see anything about the HDD or SSD.

Thanks,

cheers

Enrico

[The_Fossette]

@EnricoBerga,

The only expansion slot available on your computer is M.2 socket 1, 2230 type for WLAN and there is no slot available for SSD.

Hope that answers your question.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[EnricoBerga]

@The_Fossette,

yes, but I don't need an other SATA slot or other slot type, I replaced the HDD that came from factory with a SSD and now the system stop on this screen

Thanks,

cheers

Enrico

[The_Fossette]

@EnricoBerga,

Your computer is not tested with SSDs by HP. As informed earlier your computer doesn't support SSD.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!