TP01-0066 memory upgrades?

[golack2]

Any attempt to use the second DIMM slot only results in the PC beeping.  It will not even load the bios.

Slot has been cleaned (air dusted).  Photographed to look for problems (none seen). 

Have tried two 32GB sets (2x16GB) from Crucial, one 2400 (Ballistix) and the other from their recommended memory kit for this PC, @3200.  I have also tried earlier DDR3 DIMM (8 MB) taken from an older system.  Each type works in the first slot, any DIMM in the second slot just leads to the PC beeping.

Has anyone been able to do a memory upgrade on their TP01-0066 (Ryzen 7 chip, 3rd gen, w/ graphics card)?

I've tried HP Chat for hardware issues, and the only response I got was to talk to sales.

[Antoine_F]

Hi Golack2

In order to troubleshot, does the computer boot with the original DIMM on the second slot (leave the first slot empty)?

[Prométhée]

Hello
just like @Antoine_F  i think this will confirm if there is a problem with the slot or motherboard
to answer the question, it has already been done, a frequency problem here, but it seems okay!

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Ram-Speed-on-Erica-Motherboard/...

[golack2]

Hi Antoine--

Thanks for the suggestion.  Alas, no joy.

Putting the memory that came with the system into the 2nd DIMM, leaving first one open, just gives beeping.

[Antoine_F]

Thank you Golack2. Can you identify a pattern on this nice beeping melody (such as two long one short then pause)?

[golack2]

HI Prométhée--

Thanks.  Looks like others have been able to get both DIMM slots working.  Mine just beeps.

A few more details should others find the information useful:

When I just use the first slot, the BIOS sees the second slot (empty).  If any DIMM is in the second slot, it will not boot, it will not get to the bios, it only beeps.

The first slot is fine with DDR3 or DDR4 memory, 2400 or 3200 Hz.  The bios recognizes the manufacturer of the chip supplied with the system, Samsung, but does not recognize "Crucial" as a manufacturer.  See the link provided by Prométhée for more information about memory and speeds.

[golack2]

HI Antoine--

The beep code is 3-3, same as if there was no memory installed.

I've reseated all the connections to the motherboard--pulled it earlier to see if there were any obvious problems with the DIMM slots..

Thanks for your time.

[Antoine_F · Accepted solution]

My pleasure Golack2

Maybe you can take some pictures of you motherboard: one global and one close to the DIMM slots... But I begin to think the slot is faulty 😞

[Prométhée]

Memory upgrade information

• Dual channel (1 DIMM per channel) memory architecture
• Two DDR4 UDIMM (288-pin) sockets
• Supports PC4-25600 (DDR4-3200)
• Supports 4 GB, 8 GB, and 16 GB DDR4 UDIMMs
• Supports up to 4 GB on 32-bit systems

  note:

  32-bit systems cannot address a full 4.0 GB of memory.

Supports up to 32 GB (unbuffered) on 64-bit computers

note:

Maximum memory shown reflects the capability of the hardware and can be limited further in the operating system.

If none of the modules work, you have a problem there is not much you can do, especially if even the original module does not work
in rare cases, removing the module, dusting the slot, may solve the problem.
normally a module should be able to work in slot one or two, I don't know if I have already seen the opposite case ..
To be sure, you should have exactly the same module as the original, to try both at the same time.
The example given is particular, because the user has changed frequency, but you have HP configuration where it must be with two modules and it works.
I am amazed for the ddr3 / ddr4 however it works

https://www.crucial.fr/articles/about-memory/difference-among-ddr2-ddr3-and-ddr4-memory

this is the link Fr but the images speak for themselves

[golack2]

I was surprised it didn't have problem (in the first slot) with DDR3 too.

Thanks for looking into this.

Note, the spec is DDR4, 3200 Hz, but it does not ship with that.  It ships with DDR4 2400 Hz memory..  HP needs to ship with memory that meets its specs or update the spec sheet.  That has caused quit a bit of confusion.

Finding 3200 Hz memory in stock is a bit of a challenge, especially for matched sets.