TP01-3000i

[drcsue]

I am still having issues with my computer powering down randomly.  It may run a day and shut down or it may run for a week or two and then shut down.  Can someone help me with this.  I am at my wits end and am thinking about buying another computer and probably not HP.

Dennis

[NonSequitur777]

@drcsue,

Welcome to our HP Community forum!

I completely understand how frustrating random shutdowns can be, especially when they’re unpredictable. Thanks for sticking with it and reaching out. Let’s see if we can help you avoid buying a whole new PC just yet!

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Your HP Pavilion TP01-3000i is shutting down randomly… Why?

Intermittent power loss is one of the most challenging issues to diagnose because it can stem from several sources -some subtle, others serious. Here's how to approach it methodically:

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Step-by-step checklist to diagnose the root cause:

1. Power Supply Unit (PSU) – Often the silent culprit:

• Even if the fan spins, a failing PSU can cause occasional voltage drops or shutdowns under load.

• If you've upgraded components (e.g., GPU or CPU), make sure the PSU wattage meets the demand.

Try:

• If you can, use a known-good PSU temporarily, or test yours with a PSU tester.

• Make sure your PSU's power cables are seated firmly.

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2. RAM issues or loose seating:

• A slightly loose or failing RAM stick can lead to instability and random shutdowns.

Try:

• Reseat the RAM (remove and firmly reinsert it).

• Run Windows Memory Diagnostic or MemTest86 overnight.

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3. Overheating / CPU cooling issues:

• If the thermal paste is dry, or the heatsink is misaligned, the CPU may overheat and trigger a thermal shutdown.

Try:

• Monitor temps using HWMonitor or Core Temp.

• Clean out any dust with compressed ("canned") air.

• Reapply high-quality thermal paste such as Arctic MX-4.

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4. Motherboard or BIOS-related:

• Some shutdowns can stem from a failing VRM, a bad capacitor, or unstable BIOS settings.

Try:

• Ensure you're running the latest BIOS from HP's support page for your model: HP Pavilion Desktop PC TP01-3000i Software and Driver Downloads | HP® Support.

• Reset BIOS to factory defaults.

• Look for any swollen or leaking capacitors near the CPU socket.

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5. Software or driver conflicts:

• Less common, but certain driver or system errors can cause unexpected restarts/shutdowns.

Try:

• Check the Event Viewer > System logs for critical shutdown ("error" or "critical") messages.

• Boot into Safe Mode and see if the issue occurs.

• Sometimes a clean Windows install may solve these intermittent issues, but if you do so, please backup any data prior to attempting this.

• If you are not PC-savvy, consider taking your PC to a local PC repair shop.

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If it were my PC...

I’d honestly:

• Fully dismantle the system

• Clean out dust thoroughly

• Reseat RAM, CPU, GPU, and all power cables

• Inspect the CPU socket

• Replace thermal paste
  This eliminates loose connections and gives you a clean slate for testing.

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Final Thought:

You’re not alone -and this doesn’t necessarily mean your system is dying. Many HP systems can run flawlessly for years with the right fix. Let’s try a few of these steps before giving up on your machine. If you’d like, post your full specs and any recent changes, and I’ll gladly walk you through a more customized approach.

Kind Regards,

NonSequitur777