TPM 2.0 update for HP Z840 Workstation not working?

[HPLapUserDV7]

I run HP TPM upgrade software  (sp87753). It claims it has succeeded on a reboot, where I select F1 to accept changes to TPM. But I see from running Windows tpm.msc (and from bios) that I am still back on TPM 1.2.

Here is the output from HP's TPM upgrade. I cut out the parts where it rejects un-needed upgrades for other systems. It seems to succeed. I get back into Windows, but nothing has changed.

2024/03/01 17:02:06.649|00003DF0|Information|CTpmUpdateApp::InitializeProperties|******************************************************************
2024/03/01 17:02:06.650|00003DF0|Information|CTpmUpdateApp::InitializeProperties|** Start of HP TPM FW Update session, version 2.0.4.1 **
2024/03/01 17:02:06.651|00003DF0|Information|CTpmUpdateApp::InitializeProperties|******************************************************************
2024/03/01 17:02:06.651|00003DF0|Information|CTpmUpdateApp::InitializeProperties|Command line:
2024/03/01 17:02:06.689|00003DF0|Information|TpmUpdate::SmbiosInfo::GetSmbiosInfo|Getting SMBIOS information
2024/03/01 17:02:06.732|00003DF0|Information|TpmUpdate::PrivateWmiInfo::GetPrivateWmiSettings|m_isGondorBIOS = 1, m_isEspDriveSupported = 1
2024/03/01 17:02:06.732|00003DF0|Information|TpmUpdate::PrivateWmiInfo::GetPrivateWmiSettings|, m_isGondorBIOS = 1
2024/03/01 17:02:18.818|00003DF0|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|TPM information:
2024/03/01 17:02:18.819|00003DF0|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|-------------------------------
2024/03/01 17:02:18.819|00003DF0|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|TPM family: 1.2
2024/03/01 17:02:18.819|00003DF0|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|TPM firmware version 4.43.257.0
2024/03/01 17:02:18.820|00003DF0|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|Remaining updates: More than 3
2024/03/01 17:02:18.820|00003DF0|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|TPM owner set: No

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2024/03/05 12:40:35.162|00000754|Information|TpmUpdate::CTPMUpdateInfo::GetFWImageInfo|Reason: Given firmware image cannot be used with current TPM firmware.
2024/03/05 12:40:35.162|00000754|Information|TpmUpdate::CTPMUpdateInfo::GetTMPFirmwareImageInfo|Image is not valid. Try next file
2024/03/05 12:40:35.162|00000754|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|GetTMPFirmwareImageInfo returns 0x00000000
2024/03/05 12:40:42.814|00000754|Information|TpmUpdate::Partition::FindEspPartition|PartitionStyle == PARTITION_STYLE_GPT, PartitionCount: 1
2024/03/05 12:40:42.815|00000754|Information|TpmUpdate::Partition::FindEspPartition|PartitionStyle == PARTITION_STYLE_GPT, PartitionCount: 6
2024/03/05 12:40:42.815|00000754|Information|TpmUpdate::Partition::FindEspPartition|ESP partition found: drive = 1, partition = 0
2024/03/05 12:40:43.035|00000754|Information|TpmUpdate::Partition::MountEspPartition|ESP drive mounted as Z:\.
2024/03/05 12:40:43.036|00000754|Information|TpmUpdate::Partition::CreateHpBiosTPMFWFolderHierarchy|Creating folder structure in Z:\EFI\HP\
2024/03/05 12:40:43.037|00000754|Information|TpmUpdate::Partition::CopyFWUpdateBin|File being copied: C:\swsetup\sp87753\TPM12_4.43.257.0_to_TPM20_5.62.3126.0.BIN
2024/03/05 12:40:43.038|00000754|Information|TpmUpdate::Partition::CopyFWUpdateBin|Update successfully copied.
2024/03/05 12:40:43.131|00000754|Information|CTpmUpdateApp::DoTPMFWEfiFlash|Set FW Update ready flag passed. Update will occur on restart.
2024/03/05 12:40:50.644|00000754|Information|CTpmUpdateApp::ExitInstance|HPTPMFWUpdate Return Code = 3010
2024/03/05 12:40:50.645|00000754|Information|TpmUpdate::Partition::CloseEspPartition|Unmounting the ESP drive: mountvol.exe Z:\ /D.
2024/03/05 12:40:50.687|00000754|Information|TpmUpdate::RestartSystem|************* End of TPMConfig session - restarting *************
2024/03/05 12:40:50.688|00000754|Information|TpmUpdate::RestartSystem|

[HPLapUserDV7]

Does anyone else have this problem or an idea of what to check?

[mc1903 · Accepted solution]

I had this trying to upgrade TPM from 1.2 (v4.40.119.0) to 2.0 (v5.62.3126.0) on my Z840's

What is your BIOS version? I was running BIOS v02.61 and had to downgrade to v02.59 (or v02.54) before I could successfully complete the TPM upgrade.

I then upgraded BIOS back to v02.61

Hope this helps.