• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-24-2021 01:19 PM

HP Recommended
Product: OMEN by HP Desktop PC - 880-180nw
Operating System: Microsoft Windows 10 (64-bit)

Hello!

I have bought a OMEN by HP Desktop PC - 880-180nw about 2 years ago and now I would like to upgrade RAM to 16gb(2x8) from 8gb. The problem is PC automatically sets new module to 2133 Mhz while it is 2666 Mhz module. I tried changing frequency in the BIOS but I can't find the option. Motherboard name is Tampa 2 (8437). Any solution?

1 REPLY 1

‎03-24-2021 04:40 PM

HP Recommended

Hi,

 

HP does not provide BIOS XMP settings. Your motherboard (Link) will support DDR4 2400 memory.

 

There are other memory timings involved in this process. The modules you have purchased may not be supported on this motherboard.

 

I would check HP Part Surfer (Link) for HP compatible memory or try Crucial Memory (Link) to see if they have 2400 modules for your MB.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.