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‎05-17-2020 09:41 PM

HP Recommended
Product: pavillion tp01
Operating System: Microsoft Windows 10 (64-bit)

I am  trying to burn a dvd of old home movies and the burn gets to about 60% and shuts the program down and gives me a message of F:\   The directory name is invalid.

 

Any ideas?  I was able to burn several other dvds using the same program with no problems.   

1 REPLY 1

‎05-27-2020 01:18 PM

HP Recommended

@vonz89

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

I would request you to reach out to our HP Smart Friend Support and our Support Engineers should be able to sort this out. HP Smart Friend Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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