The frontal ports of my desktop computer doesn't work.

[tonizh8]

Hey there, i have an a desktop computer model Omen 30L GT13-1000i, and my problem is that the frontal USB ports doesn't work with any devive such as mouse, keyboard, etc. I may need help to solve the problem. 

Thank you

[Anand_Andy]

Hi @tonizh8,

Welcome to the HP Support Community

I understand you are facing a port issue with your HP Omen 30L GT13-1000i Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?
• Are all the drivers on HP Support Assistant up to date?
• If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

While you respond to that please try the below steps:

Update the BIOS & Chipset drivers to resolve this issue

• Here's the link to download and install the above updates: Click here

If the issue persists, then please try the steps mentioned in this document: HP PCs - Troubleshooting USB connections

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[tonizh8]

Thanks for your repply. Finally i found where is the problem and it’s because there is a 1 pin bent on the frontal USB 3.0 adapter on the motherboard. So the problem is from hardware. I dont know how i can fix it. I would need a suggestion. 
Cheers

[Anand_Andy]

Hi @tonizh8,

Welcome to the HP Support Community

Thank you for your response, I really appreciate your efforts. as it is a hardware issue with the PC.

The PC needs to be sent to HP Service Centre to get it repaired,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!