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‎03-31-2025 04:08 AM

HP Recommended
Product: HP Elite Mini 800 G9 Desktop PC IDS Base Model
Operating System: Microsoft Windows 11

I have a new HP EliteDesk 800 G9 35W Mini PC with an Intel i5-10500 processor.  I tried to install a Thunderbolt3 Flex IO unit but I get the message: “TbtNumDrvHrCtor: PCI device not found status= not found Failed to create a device context for the host”. I had already installed the Thunderbolt3 driver but the message comes up and the system will not boot.  I cannot even get into the Start Menu.  Can anyone assist me?

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‎03-31-2025 04:30 AM

HP Recommended

I solved this issue having seen a previous message from someone with a similar device.  I pressed the power button for over 15 seconds. The PC is booting fine now.

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1 REPLY 1

‎03-31-2025 04:30 AM

HP Recommended

I solved this issue having seen a previous message from someone with a similar device.  I pressed the power button for over 15 seconds. The PC is booting fine now.

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1 person found this reply helpful
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