Toggling Dual Channel Mode On HP Pavilion All-in-One - 24-xa171hk

[bzzarr1014]

I've been quite troubled recently with the ram on my AIO pc, it says that out of my 16gb of ram (8gb x2) only (7.8gb is available). I've had a look around the internet and most solutions are for people with a PC with a case and 4 ram slots, telling them to insert the ram into the A1 and A2 slots. However, after opening up my AIO PC there only seems to be 2 RAM slots and I'm unsure about what to do next. 

[Kuroi_Kenshi]

Hi @bzzarr1014,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your PC!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify the RAM Configuration

Power Down and Open the Case:

• Ensure the PC is completely turned off and unplugged from the power source.
• Open the back panel of the AIO PC carefully to access the RAM slots.

Check the RAM Sticks:

• Ensure that both RAM sticks are properly seated in their slots. They should click into place securely.
• Sometimes, reseating the RAM sticks (removing and reinserting them) can help establish a proper connection.

Check BIOS Settings

Enter BIOS Setup:

• Restart your PC and immediately start pressing the ESC, F2, or F10 key (depending on your model) to enter the BIOS setup.

Check Memory Settings:

• Look for the memory settings in the BIOS. Ensure that the system recognizes both 8GB RAM sticks.

Enable Dual Channel Mode (if applicable):

• In some BIOS versions, there might be an option to enable/disable Dual Channel mode. Ensure that Dual Channel mode is enabled.

Update BIOS

Sometimes, memory configuration issues can be resolved by updating the BIOS.

Download the Latest BIOS Update:

• Go to the HP Support website and enter your PC's model number.
• Check for any BIOS updates available for your model and download the latest one.

Update the BIOS:

• Follow the instructions provided on the HP Support website to update your BIOS.

Check RAM Utilization in Windows

Open Task Manager:

• Press Ctrl + Shift + Esc to open Task Manager.
• Go to the Performance tab and click on Memory to see the detailed memory utilization.

Adjust Virtual Memory Settings:

• Sometimes, adjusting the virtual memory settings can help better utilize physical RAM.
• Right-click on This PC > Properties > Advanced system settings > Settings under Performance > Advanced tab > Virtual Memory.

Check for Hardware Issues

If the above steps don't resolve the issue, there may be a problem with one of the RAM sticks or the RAM slots.

Test Each RAM Stick Individually:

• Remove one of the RAM sticks and boot the PC with just one stick installed. Check if the system recognizes the full capacity of the single stick.
• Repeat the process with the other RAM stick.

Test Different RAM Stick Configurations:

• Swap the RAM sticks between the two slots to see if the issue persists.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,