Touchpad Not Working – “Hardware Not Connected” Error Keeps Returning (HP Pavilion x360, Windows 11

[Fathia1444]

Hello HP Community,

I’m using an HP Pavilion x360 Convertible (Model: 14-dy0003nia) running Windows 11, version 24H2.

My touchpad randomly stops working — especially after restarting or waking the laptop from sleep. In Device Manager, it shows “ELAN Input Device” but often says “hardware not connected to the computer”. I’ve tried:

• Reinstalling and updating the ELAN driver from HP’s website
• Performing a hard reset
• Disabling fast startup
• BIOS check (no advanced or system configuration option)
• Uninstalling the HID-compliant mouse and restarting
• Confirmed that the latest Windows updates are installed

After lots of effort, the touchpad works again temporarily — but after shutting down or restarting, it stops working again and shows the same error. It’s frustrating having to troubleshoot it every time I turn my laptop on.

Please, is there a permanent fix for this? Or is it likely a hardware issue that needs service?

Thank you in advance.

[Kuroi_Kenshi]

Hi @Fathia1444,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Update Touchpad Driver:

• Visit the HP Customer Support - Software and Driver Downloads page.
• Enter your device model number to find the appropriate drivers.
• Download and install the latest ELAN touchpad driver.

Check Device Manager:

• Open Device Manager and expand the "Mice and other pointing devices."
• If your touchpad appears with an error, right-click and choose "Update driver."
• Choose "Search automatically for updated driver software."

Reinstall Touchpad Driver:

• Right-click the touchpad device in Device Manager and select "Uninstall device."
• Restart your laptop to let Windows automatically reinstall the driver.

BIOS Update:

• Ensure your BIOS is up-to-date, as BIOS updates can resolve hardware compatibility issues.
• Check for BIOS updates in the HP Support Assistant or manually on the HP website.

Windows Updates:

• Make sure your Windows 11 installation is up-to-date. Go to Settings > Update & Security > Windows Update.

Hardware Reset:

• Turn off your laptop.
• Disconnect the power adapter.
• Press and hold the power button for about 15 seconds.
• Reconnect the power adapter and turn on your laptop.

Check Touchpad Settings:

• Go to Settings > Devices > Touchpad and ensure the touchpad is enabled.

HP Support Assistant:

• Use HP Support Assistant to run diagnostics and check for issues.

I hope this helps.

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Best regards,