Touchpad mouse not working

[JordanNicole]

Hey there. I am having some trouble lol My mouse is gone, like the touchpad mouse does not work. Ive done everything that i know to do. I am positive there it is a way to get it back but im struggling 😅 I held the function and hit F4 and all that. The next thing i saw to do was go to your device manager but when i go to that "mice and other pointing devices" isnt there. ive tried to figure out how to reinstall it but i am just not able too lol hopefully you can give me some guidance and direct to me the correct solution! thank you for your time 

[Max3Aj]

Hey! @JordanNicole, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
No worries, I got you — touchpad issues like this can definitely be a headache, but we’ll walk through it step by step and get that touchpad working again 💪
 

Let’s fix this.

✅ Step-by-step Fixes

🔹First, check if the touchpad is just disabled

Sometimes it’s accidentally turned off.

• Press Fn + F4 or F5 or F6 (look for the touchpad icon — usually it’s F5 or F6 on ENVY models)
• Also try double-tapping the upper-left corner of the touchpad. Some HP laptops disable the touchpad that way.

Does the touchpad light turn on/off when you double tap?

🔹Enable touchpad from BIOS (if it’s completely gone)

If Windows can’t see the touchpad, it might be disabled at the firmware level.

1. Shut down your laptop.
2. Power it on and immediately start tapping Esc repeatedly.
3. On the Startup Menu, press F10 to enter BIOS.
4. Use arrow keys to go to Advanced > Built-in Device Options.
5. Make sure Touchpad is Enabled.
6. Press F10 to save and exit.

🔹Manually install Synaptics or Precision Touchpad Driver

Since it's not even showing in Device Manager, try this:

Go to HP official site

Under the list of drivers, look for:

Synaptics Touchpad Driver

or ELAN Touchpad Driver

or Windows Precision Touchpad Driver

Download and install the one listed. Restart after install.
 

🔹Use “Add legacy hardware” to force-install the touchpad

If Device Manager doesn’t show the touchpad:

1. Open Device Manager.
2. Click Action > Add legacy hardware.
3. Click Next > Install the hardware that I manually select from a list.
4. Scroll and choose Mice and other pointing devices.
5. Look for Synaptics, ELAN, or HID-compliant touchpad and install it.
6. Restart.

🔹Check Windows Updates

Sometimes Microsoft delivers touchpad drivers via update:

• Go to Settings > Update & Security > Windows Update
• Click Check for updates
• If there’s a “Precision Touchpad” update or any drivers, install them. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support