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‎03-15-2026 12:47 AM

HP Recommended

Further more, in device manager, I can't find the driver for mouse under the mouse and pointing devices, not under the HID complaint mouse 

2 REPLIES 2

‎03-16-2026 07:36 AM

HP Recommended

Go here and enter your serial number and/or product ID and select Software

HP updates software periodically.  You should always visit the Software and Download page to look for new releases. You may need to select an operating system (OS) first. If windows 11 is missing then use 10. You can go as far back as Windows 7, 64bit to get missing drivers. After selecting the OS click the blue Open all button to view all downloads.

 


Please provide the Product ID or exact model name for better assistance. Preferably the full product ID including the characters after the # symbol as shown here. This code may be needed to find cloud recovery files.

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‎03-30-2026 10:19 PM

HP Recommended

00342-20754-34586-AAOEM

Thank you for your assistance and time, kindly guide me how to solve this problem

this is my product ID. 

After clicking on the Blue Open all button, what next??

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