Truoble pairing HP 435 wireless mouse to HP 975 wireless keyboard to use a single receiver

[ollielyf]

Hi,

I bought an HP 435 wireless mouse and HP 975 wireless keyboard.  I'm having an issue with pairing the wireless mouse to my HP 975 dual-mode wireless keyboard so it uses only a single receiver. I'm following then guide as per below but can't seem to work. 

https://support.hp.com/za-en/product/hp-975-dual-mode-wireless-keyboard/2100833432/document/ish_4240...

 Can you please help? Thanks, Oliver

[Prométhée]

hi

sorry please check

but i see this

Connecting the keyboard and a supported mouse to a computer using a single receiver

Use the following procedure to pair an HP 93x Creator Wireless Mouse, HP 635 Multi-Device Wireless Mouse, or other supported mouse, and the HP 975 Dual-Mode Wireless Keyboard or the HP 970 Programmable Wireless Keyboard to your computer using the keyboard receiver. Be sure to use the correct receiver.

"I bought an HP 435 wireless mouse"

if this does not work, check that the mouse is compatible

[ollielyf]

Hi,

Thanks for the reply. 

I'm using the correct receiver.

How do I check if the mouse is compatible? It doesn't say anything in the documentation

Kind Regards,

Oliver

[Prométhée]

hi

i don't know if i can find this
I have here a manual, but not explicit since just:

Using a single receiver to connect the HP 975 Dual-Mode Wireless Keyboard and supported mice to a co...

Both the HP 975 Dual-Mode wireless keyboard and supported mouse connect to your computer using the
keyboard receiver

https://support.hp.com/us-en/product/hp-975-dual-mode-wireless-keyboard/2100833432/product-info

sorry, it's material that I don't know yet, the first time I see a question about it
try contacting hp directly