Trying to delete old bluetooth headphones, says delete failed

[beckame]

I have an bluetooth headphone paired that I want to delete, it broke and I bought a new pair.  I went to the section to delete the old ones, but they won't remove or delete.  It keeps saying, "remove failed".  I decided to just ignore that and try to pair the new ones, but then it asked for a "pin" number.  I contacted the mnfg. and they said try 1234, 0000 and longer versions of these, but it still won't pair the new headphones.  They said it wasn't their fault, but it was the PC causing this issue.  PLEASE HELP!  I want to use the new ones as the old ones don't hold a charge and are breaking.  Thank you in advance.

[Nirvana_95]

Hi @beckame

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing issues with your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

Use Airplane Mode on Windows 10 and try to remove it:

To turn on airplane mode on your PC:

1. Open the Settings app by pressing Windows + I keys simultaneously.
2. Select Network & Internet on the Settings window.
3. Choose Airplane mode from the sidebar on the left.
4. Toggle on the Airplane mode option on the right.
5. Remove the Bluetooth device from Settings, as you usually would.
6. When the device is removed, turn off airplane mode.

If the issue persists, please perform the steps below:

1. Open the Run box by pressing Windows + R keys simultaneously.
2. Type the following in the Run box and press Enter: services.msc
3. Find the Device Association Service on the Services window.
4. Right-click the Device Association Service and choose Restart.
5. Try to remove your Bluetooth device from the Settings app.

Also, Update the Bluetooth Device’s Drivers and check:

1. Right-click the Start menu icon and choose Device Manager.
2. Expand the Bluetooth menu and find your Bluetooth device.
3. Right-click your Bluetooth device and select Update driver.
4. Choose Search automatically for drivers on the following window.
5. Wait for Device Manager to find and install the updated drivers for your device.
6. When the drivers are updated, try to remove the device from your PC.

Remove the Bluetooth Device From Control Panel

1. Open the Start menu, search for Control Panel, and select Control Panel in the search results.
2. Select View devices and printers on the Control Panel window. If you don’t see this option, select the View by option at the top-right corner and choose Category.
3. You’ll see all your Bluetooth devices on your screen. Find the device that you’d like to remove from your PC.
4. Right-click your Bluetooth device and choose Remove device.
5. Select Yes in the prompt that appears to remove your device.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

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