Trying to upgrade memory computer is not rebooting

[RKnight]

My computer has 3GB RAM I am trying to upgrade to 16GB

I purchased through Amazon 2 Crucial  8GB Kits 2x4GB, DDR3L-1600 UDIMM 1.35v CL 11

I used the scan tool on the Crucial website and their support chat, this is the memory that was recommended. 

After I installed the memory and booted the computer the light at the light icon by the start button came on (normally does) then the light above the Disc icon blinked twice and then nothing, after a few seconds the fan started running.

I am using the CPU-Z tool to reflect info as the computer is with the original RAM in the computer when I purchased it ( it is a refurbish)

Motherboard

Hewlett Packard model 304Ah

Chipset- Intel Haveendale/Clarksdale Host Bridge

Southbridge - Intel Q57

LPCIO - SCH5327

 BIOS

Brand - Hewlett Packard 

Version- 786H1 v01.05

Date - 06/09/2010

The memory that is currently installed and working is 3GB

Slot 1 - DDR3 Max Bandwidth PC3-10700 (667 MHz) 1GB  Ranks - Single

Slot 3 - DDR3 Max Bandwidth PC3-10700 (667 MHz) 2GB  Ranks - Dual

Slots 2&4 are empty

Tried installing just 2 of the new RAM sticks in slots 1 & 3 and they still don't work

One other note when I bought the computer it was running windows 7, windows 10 was offered with purchase so I upgraded.

Oh one other note if i move the RAM sticks even the ones presently working to slots 2 & 4 they don't work.

Sorry if I have over done it with the info, but I have never had this problem before, usually just get the memory recommended, install it and go on bout my business.

Thanks in Advance for any and all help,

Randy,

[wb2001]

@RKnight,

Manual is here, see page 3-5

2 modules must utilize socket 1 and 3.

No provision for using socket 2 and 4 unless socket 1 and 3 are occupied.

RAM modules are specific to a computer. Just purchasing a generic kit will not work. It needs to be the exact product code specifically noted for your computer model, ie Crucial #    CT2347054

This Amazon kit does not work.

[RKnight]

Thanks for the reply wb 2001 I meant to put the kit # I purchased it's  CT2K51264BD160B.

I did get one kit to work installed both memory sticks in slots 1 & 3 restarted the computer while repeatedly pressing Ctrl Alt keys, and a window came up showing there was a reconfiguration and noted the increase in RAM. I hit save, it booted up.

I believe I have two bad sticks from amazon.

when i tried to install them in slots 2 & 4 the computer was not booting, they were a little bent out of the package, also if I use them by themselves in slots 1 & 3 the system will not boot.

I also tried to install the two old sticks (1GB & 2GB) in slots 1 & 3 withe the two 4GB sticks working in slots 1& 3 and the system wouldn't boot, I figure they are just not compatible, or I may have two bad slots.

At least I've got 8GB trying to run CAD programs needed a little more than 3

Thanks for your help

Randy