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‎01-24-2023 04:38 AM

HP Recommended
Product: HP All-in-One 24-f0015na
Operating System: Microsoft Windows 10 (32-bit)

The USB 2.0 ports on the back of my All in One PC have stopped working (after my son was trying to connect something - probably jamming it in!).  Is there someway to fix or replace this or am I resigned to working with a USB hub connected to the remaining working USB 3.0 port. Thanks in advance!

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3 REPLIES 3

‎01-24-2023 08:52 AM

HP Recommended

hi

I'm afraid it's complicated if it's hardware
see here, the motherboard, the ports are incorporated, welded to the card!
So if you have to replace the usb port, you need specialized equipment, and if it is repairable
unless it's another element, which could be even less obvious to identify / replace
the cost of such a repair can be quite high , but see if you can get the advice of a specialist directly

https://support.hp.com/in-en/document/c05951583 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎01-28-2023 07:28 AM

HP Recommended

Thank you for your response.  2 days later the power button also stopped working rendering the whole PC useless! I am now resigned to buying a new one but I will be going back to tower and screen option. 

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‎01-28-2023 08:54 AM

HP Recommended

oh I am sorry
yes, which I also prefer, easier to maintain
But be careful what you buy, some towers today are difficult to upgrade

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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