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‎02-16-2019 04:08 PM - edited ‎02-16-2019 04:09 PM

HP Recommended
Product: Envy 750-524
Operating System: Microsoft Windows 10 (64-bit)

Hi, I noticed about a month ago that devices (e.g. phones, thumbdrives, webcam) plugged into to two usb ports on the top of my tower won't show any usb device is plugged-in. I've tried going into device manager, but nothing has a yellow explantion mark showing that there is an issue and all drivers seem to be up to date. When a phone is plugged into one of the ports it charges, but doesn't connect to the pc. Any advice would be greatly appreciated!

1 person had the same question
1 REPLY 1

‎02-16-2019 10:48 PM

HP Recommended

Welcome to the HP Support Community  @NinjaRocky 

 

Reseat the Top I/O Panel cable connectors at the motherboard.

 

HP ENVY 750-500 Desktop PC series - 2. Service Procedure Videos:

 

https://h20574.www2.hp.com/results.htm?SID=13823509&MEID=7E5A3F58-0245-474F-B07A-27A500FAC4EF

 

Click on Top I/O Panel.

 

REO

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