USB Mouse and Keyboard suddenly stop working.

[JGregTheVII]

So I have been experiencing an issue where I will come back to my computer and try to wake it up and the computer does not register the keyboard or mouse. Both of which stop lighting up and I can't get into the computer. By doing a hard reset (holding down the power button) I am able to cut it off and back on, then the computer registers the mouse and keyboard again. Recently today, whilst playing an online game. The keyboard and mouse both suddenly cut out, and I heard a windows dinging noise. After frantically pressing buttons and moving the mouse I unplugged and replugged the keyboard which brought it back to life. But the mouse would not come back on. Using ctrl alt del, I was able to restart my computer and it brought both devices back online. Can someone hp me fix this issue so it stops? 

[praveenbv]

Hi@JGregTheVII, Welcome to the HP Support Community! 

Here are some guides for troubleshooting USB problems:

http://support.hp.com/us-en/document/c01893385

Give them a try to see if any of them help solve your problem

Hope this helps! Keep me posted. 

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