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JGregTheVII
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Message 1 of 2
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Flag Post

USB Mouse and Keyboard suddenly stop working.

HP Recommended
HP Pavillion Desktop PC 570-p0xx
Microsoft Windows 10 (64-bit)

So I have been experiencing an issue where I will come back to my computer and try to wake it up and the computer does not register the keyboard or mouse. Both of which stop lighting up and I can't get into the computer. By doing a hard reset (holding down the power button) I am able to cut it off and back on, then the computer registers the mouse and keyboard again. Recently today, whilst playing an online game. The keyboard and mouse both suddenly cut out, and I heard a windows dinging noise. After frantically pressing buttons and moving the mouse I unplugged and replugged the keyboard which brought it back to life. But the mouse would not come back on. Using ctrl alt del, I was able to restart my computer and it brought both devices back online. Can someone hp me fix this issue so it stops? 

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi@JGregTheVII, Welcome to the HP Support Community! 

 

Here are some guides for troubleshooting USB problems:

 

http://support.hp.com/us-en/document/c01893385

 

Give them a try to see if any of them help solve your problem

            

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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