USB Port Failed Test

[royperry40]

Hello

Recently I have been having issues with all my devices that are being used on USB ports disconnecting and then reconnecting and after a while crashing when playing games.  I did the hardware diagnostic tests on the USB ports and received failure id mc56s0-b9fbmw-qf8x1f-8d4n03.  Also, I receive the below hardware error as well.  Any help on fixing these issues would be greatly appreciated.  All drivers are up to date, and everything works fine when not playing games so I'm not sure what the problem is.

Thanks for your time,

Roy Perry

Source
Windows

Summary
Hardware error

Date
‎7/‎9/‎2023 11:15 PM

Status
Report sent

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 144
Parameter 1: 1006
Parameter 2: ffff900db28b27b0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_22621
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22621.2.0.0.768.101
Locale ID: 1033

Extra information about the problem
Bucket ID: LKD_0x144_CONTEXT_ERROR_AFTER_STALL_RESET_EP_USBXHCI!TelemetryData_CreateReport_VEN_1022_DEV_43ee_REV_0000

[Treeko]

Hi @royperry40 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issue.

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[royperry40]

Hello

I didn’t see a private message icon on my profile unless I’m not looking at the right screen.  Can you reply back to this message or is there another way you can send me those instructions?