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- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- USB cable is stuck

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07-11-2017 08:27 AM
Every time I connect my I Phone to my desktop with the USB cable, the USB is stuck.
I have to shut down the pc, wait 20-30 minutes and then I can remove the cable.
Is there another way to remove the cable?
The button "remove hardware" or "eject" does not appear
07-11-2017 09:07 AM
Please explain. There is not a locking mechanism on the USB ports to prevent removal of the USB cord.
BTW: you can find the "Safely Remove Hardware and Eject Media" icon by left clicking on the up arrow down by the clock - lower right corner - then select the little icon that looks like a USB device with a small tail
I'm not an HP employee.
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07-11-2017 10:14 AM - edited 07-11-2017 10:14 AM
I have never heard or seen a situation where the USB connector could not be removed from the USB port because the computer was on.
As for the Icon being missing, see this
http://ccm.net/faq/2501-windows-the-safely-remove-hardware-tray-icon-is-missing
I'm not an HP employee.
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