• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎05-19-2016 10:36 PM

HP Recommended
Product: Envy Phoenix 810-160
Operating System: Microsoft Windows 10 (64-bit)

I need the driver for the USB controller for an envy Phoenix 810-160. motherboard in the system is an MS-7826 ver 1.0  the device manager under "other devices" says there is no driver installed.  i tried all the usual fixes, uninstall it, reboot, update driver etc. to no avail.  USB 2.0 ports work but 3.0 ports do not recognize any peripherals, but they will slow charge a cell phone when connected so they are getting power. Thanks for the help

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-20-2016 02:02 AM

HP Recommended

Hello, go to http://support.hp.com/us-en/drivers/selfservice/hp-envy-phoenix-810-100-desktop-pc-series/5399342/mo...

and download Intel USB host controler driver under Chipset section (sp65142) and install.

If it is not working please post hardware IDs from device manager to find proper driver for you.

I am an HP employee.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎05-20-2016 02:02 AM

HP Recommended

Hello, go to http://support.hp.com/us-en/drivers/selfservice/hp-envy-phoenix-810-100-desktop-pc-series/5399342/mo...

and download Intel USB host controler driver under Chipset section (sp65142) and install.

If it is not working please post hardware IDs from device manager to find proper driver for you.

I am an HP employee.
Was this reply helpful? Yes No

‎05-22-2016 01:33 PM

HP Recommended
So far it worked, ports are back up and running. Thank you for your help!!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.