USB - disconnect issues

[JohnDoe2021]

Hi,

I have a HP pc for the first time and it's causing lots of frustration.

Very frequently, my USB peripherals disconnect and reconnect without any human intervention.

My computer have an AMD CPU and now I'm aware maybe HP bios on my machine needs to be updated to include a more recent version of AMD AGESA.

So, I have a couple of questions:

a) How do I know which version HP bios have of AMD AGESA?

b) What is the most recent version of AMD AGESA available for HP costumers? AMD informs AGESA 1.2.0.2 and above includes a fix for the intermittent USB issues related to Ryzen CPUs

Kind Regards

[JohnDoe2021]

If more information about the computer is important, the CPU of my HP desktop is: AMD Ryzen 4700G and the GPU is a Nvidia Geforce GTX 1650 Super.

[BeemerBiker]

Strange - I looked up your PC and as shown below

https://support.hp.com/us-en/document/c07074939

it has an Intel CPU, not AMD

USB devices can disconnect "all by themselves" if the connector is not making a good contact, poor cable,  or if the device draws too much power from the motherboard.  

[JohnDoe2021]

Hi BeemerBiker,

thank you very much for your help.

Yes, I noticed the official HP website show the CPU present in this model is an Intel. I'm pretty sure it has an AMD CPU.

I used the "HP Support Assistant" tool to retrieve the model of my computer.

[Prométhée]

hi

1000a this may refer to the series, not the exact model
You could have for example this one

•  HP Pavilion Desktop TP01-1008np PC Product Specifications

Erica3

AMD Ryzen™ 7 4700G

NVIDIA® GeForce® GTX 1650 SUPER™ (4 GB GDDR6 dedicated)

Product Number	36U22EA
Product Name	HP Pavilion Desktop TP01-1008np PC

[JohnDoe2021]

Other possibility for this issue is to change some options in the Advance tab at BIOS.

Unfortunately, the default method to enter in the BIOS options does not show the Advance tab.

Does anybody know a way to view the Advance tab in this Desktop series?

Thanks!

[Prométhée]

Hello

[start]
This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N

this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
Learn how to use the Community

Advice for asking the "Very Best Question"

First-Time-Here-Learn-How-to-Post-and-More

-------------------------------------------------------

Note
in general there is no other option than what is visible in the bios
the computer, should work normally without having to change anything anyway!

[VH2000]

Just run this command in PowerShell (admin)

Get-Computerinfo

 and you have everything you need

[JohnDoe2021]

Thank you Prométhée

The details of HP Desktop computer are:

- Product name : HP Pavilion Desktop TP01-1xxx

- Product number : 36U22EA#AB9

- BIOS : F.21-09/17/2021

- Keyboard revision : SMVB

- Total memory : 16GB

- Processor name : AMD Ryzen 7 4700G with Radeon Graphics

- Windows: Version 10.0.19043 Build 19043

[Prométhée]

so it seems that I found the right model
check if everything matches

https://support.hp.com/ee-en/document/c07118304

I will now leave you with the user @BeemerBiker  who came to your rescue at the beginning, it may be easier with the right product