USB doesnt work

[Johlar1781]

Hi,

The right front(top) USB port doesnt work on my Omen 25L. Its completly dead and has not worked ever since I bought it a couple of months ago. I get a 24 digit failure code when I scan the hardware for faults.

Is this a common issue and is there a fix for it? 

Best regards

 J

[A_Gayathri]

Hi @Johlar1781,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue with the USB port on your OMEN by HP 25L Gaming Desktop PC GT14-2000i could be due to several factors, including hardware faults or driver issues. 

Here are some steps you can take to address the problem:

Check for Physical Issues:

• Ensure there are no physical obstructions or damage to the USB port.
• Try plugging different USB devices into the port to rule out a device-specific issue.

Update Drivers:

• Go to the Device Manager (you can search for it in the Start menu).
• Expand the "Universal Serial Bus controllers" section.
• Right-click on each USB controller and select "Update driver."
• Choose "Search automatically for updated driver software."

Check BIOS/UEFI Settings:

• Restart your PC and enter the BIOS/UEFI settings (usually by pressing F2, F10, DEL, or ESC during startup).
• Look for USB settings and ensure that all USB ports are enabled.
• Save and exit BIOS/UEFI settings.

Run Hardware Diagnostics:

• HP desktops often come with built-in diagnostic tools. You can access them by pressing F2 during startup or by using HP Support Assistant.
• Run a diagnostic test to see if it identifies any issues with the USB hardware.

Inspect and Reseat Internal Connections:

• If you're comfortable opening your PC case, check the internal connections to ensure the USB port is properly connected to the motherboard.
• Disconnect and reconnect any internal cables related to USB ports.

Check for Windows Updates:

• Make sure your Windows 11 operating system is fully updated. Sometimes, updates can fix compatibility issues with hardware.

Refer to this document: OMEN by HP 25L Gaming Desktop PC GT14-2000i User manual 

I hope this helps. 

Take care and have a good day.

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