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‎05-18-2025 09:47 AM

HP Recommended
Operating System: Microsoft Windows 11

Hello all, I have A HP desktop Slim that has started giving me repeated error messages saying that" it doesn't recognize the last device connected to the USB port and has malfunctioned". My mouse then disappears, and I have to restart by Alt-CTRL-Delete. Odd thing is I do not have anything connected to my USB port and can't even remember when the last time I did. I hope I have this posted in the correct forum. I wasn't sure how to categorize it. Any insight or help would be greatly appreciated. Thanks , Marc

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2 REPLIES 2

‎05-20-2025 07:52 AM

HP Recommended

Hi @Marc1141,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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‎05-20-2025 08:12 AM

HP Recommended

Hi Kuroi, Amazingly I was able to figure it out myself. It was an issue with the mouse driver. More amazingly I was able to fix it myself.. 72 y o and not the most tech savvy person out here. Thanks for taking the time to reach out to me.  Have a great day. Regards, Marc

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