09-20-2019 08:59 AM
I purchased an HP Pavilion Desktop - 570-p017na 18 months ago and have had intermittent issues with the USB ports for a while. The faults are now increasing in frequency and are stopping the effective use of the PC. In short, Windows stops the USB ports from working and a yellow triangle (with !) appears in next to the PC icon in control panel. troubleshooting sometimes sorts the fix after the suggested fix is applied and the PC is restarted. On a few occasions the driver has had to be uninstalled and then re-installed in device manager. The error message given when the USB ports stop working is "AMD USB 3.1 extensible Host controller - 1.10 (Microsoft)" which, when investigated further, gives the error message“Windows has stopped this device because it has reported problems. (Code 43)”.
What can I do now? I don't want to keep doing this as I cannot use the USB ports for longer transfers of data to external drives as they just stop working.
09-22-2019 12:04 PM - edited 09-22-2019 12:27 PM
Thank you for posting on the HP Support Community.
- What are the troubleshooting steps you have tried so far?
While you respond to that, let's try these steps:
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer. Contuine next step
let's update the latest system software and driver using Windows Update and HP Support Assistant:
To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.
Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.
- To open HP Support Assistant, double-click the HP Support Assistant icon .
- Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install.
Next run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
- if the issue persists, try this link: https://support.hp.com/in-en/document/c03327635 By end of the article you will be able to fix the issue.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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