USB port not working

[Beep02]

I have a Desktop PC  W/  Windows10 OS.     I use my PC mostly on ZOOM APP for online testing  with Ham Radio Groups.      

I have been using a Turtle Beach Stream microphone, Amazonbasics desktop speakers which have been working OK.

I upgraded to a Headset W/ a boom microphone (  Poly Blackwire 3315 series )   which is not working.

Here is the scenario;    Installed according to the manual, installed the updated firmware for the headset,  on operation on my PC the Boom Mic  is working great when I speak BUT, I am not getting any incoming audio  from the speakers, this was confirmed by the settings on the Zoom APP  which shows the transmit graph showing the was is working.     When I talk into the Mic I should hear myself repeat what I just said,  There is no audio that I can hear.

           This is the diagnostic checks that I have done,    checked sound settings, OUTPUT headset is listed, IN PUT Headset is listed.   Next I checked the DEVICE MANAGER / Sound, video and game controllers / Poly Blackwire 3315 is listed.

       One other thing that I have noticed, this just started last week, when I plug my USB external drive, in any of my open USB ports, I do not hear a tone from the PC as before.

           I will appreciate any suggestions as to a possible fix.

BEEP02

[Nal_NR]

Hi @Beep02,

Welcome to the HP Support Community. 

I'd be glad to help you! 

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[Beep02]

Hello;

     Thank You for the response to my situation.    I have a couple of other problems with this PC, I have decided to replace these problems with a new HP desktop which  I think will work better for me.

  Thanks Again for your willingness to help solve this problem.

  Take care   God Bless

Beep02

[Nal_NR]

Hi @Beep02,

I truly appreciate your time and patience. If you need further assistance, feel free to reach out to us.