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‎02-06-2020 03:07 AM

HP Recommended
Product: Wireless mouse Z3700
Operating System: Microsoft Windows 10 (64-bit)

Hi, I wasn't sure where to place my question, so I've posted it here.

I have an HP wireless mouse (z3700) which is good but I've broken the USB receiver (the chip is still working but I've broken the carcass). I was wondering how can you fix it? I've tried to put the chip inside another receiver I have but it's too wide for it.

Can you possibly get another USB receiver for this mouse?

Thank you

7 people had the same question
1 REPLY 1

‎02-08-2020 02:46 PM

HP Recommended

@aloizzz Welcome to HP Community!

 

I understand that the USB receiver is lost, you are looking for the new one.

 

I understand your concerns.

 

There is no separate part for the reciver. It will come up with Wireless mouse and keyboard.

 

You have to purchase the new wireless keyboard and mouse.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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