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‎02-08-2023 01:56 PM

HP Recommended
Product: HP Slimline Desktop - 410-010 (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to add 8GB of RAM to increase my total to 16GB.  Product specifications indicate capability to upgrade to 16GB.  Unit is not booting when I add a second RAM module.  System Information shows 8GB and single channel.  The system will NOT boot with the 8GB RAM card in the XMM1 slot, only the XMM2 slot (where the original card was installed).  Do I have a bad slot?  Is there a way to ena

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2 REPLIES 2

‎02-08-2023 05:12 PM

HP Recommended

@BrentB57 

 

Do you use SAME RAM card as the existing one ? On my machine I used Guarantied compatible RAM from Crucial but it failed. I had to source exactly same existing RAM for my machine.

 

Regards.

BH
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‎02-09-2023 12:33 PM

HP Recommended

I think I have a dead memory slot.  The RAM card is the same as original, even Samsung brand.  Original card was installed in XMM2 slot for unknown reasons - suspicious.  Both the old and the new 8GB cards work in XMM2 slot.  NEITHER card will boot the computer in XMM1 slot and the the computer will not boot with both slots filled.  Power is on, but BIOS isn't triggered and the screens stay black.  Slot XMM1 has been thoroughly cleaned, so I suspect it was a bad slot from the beginning and wasn't recognized until I tried to expand.  Absent new insights, I'm sending the additional RAM card back and giving up on this upgrade and will live with 8GB RAM.

 

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