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‎03-10-2025 07:52 AM - edited ‎03-10-2025 07:54 AM

HP Recommended
Product: HP SSD S750 2TB
Operating System: Microsoft Windows 11

Hi,


Bought SSD via amazon (brand new). SSD came doa (dead on arrival) but since its been more than 30 days I'm unable to return it via amazon so I need to do HP RMA but when checking serial number getting this message:

"

We were unable to match your product based on the information provided

One or more of the following pieces of information you submitted is incorrect. Please review this information and correct any errors.

  1. Country of purchase: Verify that your product was purchased in the country selected
  2. Serial Number: Verify that your serial number is entered correctly

"

That's a 2TB SSD - HP SSD S750 2TB and serial number is 100% correctly entered.

Also interesting part is Amazon and almost no other store hold those SSDs anymore so I wonder if they recalled them all.

 

Anyone here from HP that could help me create a claim for RMA please?! 

Category:
Reply
1 REPLY 1

‎03-14-2025 06:58 AM

HP Recommended

Hey @bmo1337,

 

Welcome to HP Support Community,

 

Thank you for posting your query.

 

I suggest you to visit the nearest HP Authorised service center. They might help you with this.

HP® Service Center Locator - United States | HP® Support

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

 

Regards,

Garp_Senchau
I am an HP Employee

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