• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-16-2024 03:06 AM

HP Recommended
Operating System: Microsoft Windows 11

I've recently upgraded my Desktop computer by changing my 16GB RAM to 32GB, all compatible with my motherboard. However, the XMP setting has been restored to "default", so it's running at a lower frequency of 2400MHz instead of the expected frequency of 3200MHz. I've tried to change the XMP Profile in my BIOS settings, but it seems that the Advanced tab is hidden, most likely by the manufacturer, so that I don't "damage my computer". Is there really no work around ?

Category:
2 REPLIES 2

‎03-17-2024 09:57 AM

HP Recommended

When you do not identify your desktop or laptop PC, you tie our hands behind our backs. Help us to help you.


When logged into Windows, hold down the Windows key and tap the R key once.
That will open the Windows run dialogue

Type in msinfo32 and press enter.


The ninth line is the SKU and the HP product number. Kindly post it in your next reply in your thread.

The System SKU/Product ID will enable us to determine the hardware configuration of your notebook.



Just so you know, there are no advanced BIOS settings and  also no workaround that we would be permitted to suggest or describe for memory parameter settings


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎03-19-2024 02:52 PM - last edited on ‎03-19-2024 03:36 PM by Retired

HP Recommended

Hey, thanks for the reply.
Here's the SKU : 27S07EA#BCM
Product ID : [personal info removed](I hope you meant the serial number)
It's a OMEN 30L Desktop GT13-0024

If there are no advanced settings in the BIOS, how can I change the RAM frequency ?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.