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Featured blog article:

‎10-31-2026 10:30 AM

HP Recommended
Product: HP Pavilion Desktop PC TP01-2000a (2Z6C8AV)

Hi all,

I have an HP Pavillion Gaming TG01-2xxx desktop with an unusual issue. The PC had no issues until one day when the USB-C port (on the front panel, it has an SS and a usb logo above it) started having issues. One day when I plugged in a known good USB-C cable into the port, it would not connect and I unplugged the cable and the tip of the cable was very hot. I tried with another cable and got the same result. The other ports are fine from what I have tested, the only port I havent tested is the other USB port directly above it. I'm hoping someone knows what the issue may be and I'm willing to provide more info if needed. I cant remember if this occured before or after I swapped my graphics card from the OEM AMD RX 5500 to a NVIDIA GTX 1660-Ti.

Thanks in advance

Category:
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1 REPLY 1

‎11-01-2026 09:52 AM

HP Recommended

Greetings @pc22_ 

 

Is your PC in warranty?

 

A USB port hardware failure could be indicated when one specific USB port has a problem.

 

Or a possible SMD problem or a MB circuit problem exists.

 

A really hot USB connector could indicate a circuit over current condition.

 

Troubleshooting this could result in replacing hardware.

 

Regards

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